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Return for refund within: 30 days Return for replacement within: 30 days Standard Return Policy Overview You may return merchandise purchased from Sonic Electronix for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization RMA number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued. Refunds A processing fee of 10 percent will apply to the value of merchandise returned for a refund.
Refunds are applied to the payment method used at the time of purchase days after our receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping cost. On items with free shipping returned for a refund, the original shipping cost that we paid the shipping courier will be deducted from your refund.
Exchanges If you purchased a product that you wish to exchange for an alternate item, you can return the item for a refund and simply place a new order for the item you desire. We do not apply store credit to your new purchase.
If we see a new purchase for equal or greater value of your return, we will waive the 10 percent processing fee. Defective Merchandise Merchandise that is discovered to be defective upon receipt will be replaced. You may also return defective merchandise for a refund; however, a 10 percent processing fee will apply. The processing fee will only apply if you choose to return the merchandise for a refund. No fee will be assessed if we are permitted to resolve the issue by replacing your defective merchandise.
Damaged Merchandise All packages are inspected for damage prior to leaving our warehouse. Damaged merchandise can be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 10 percent processing fee will apply.
No fee will be assessed if we are permitted to resolve the issue by replacing your damaged merchandise. Return Shipping Return shipping cost the cost to send merchandise back to our store is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will definitely replace the item with a new one; however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
Replacement Terms We will send a product replacement for an authorized return following the completion of receiving and inspection at our facility. The replacement will ship within four business days following our receipt of your return excluding weekends and national holidays. We do not send advance replacements or replacements before we receive and inspect the returned merchandise.
To receive a replacement quicker, you may place a new order for the same item shipping not included , and we will issue a refund for the full value of the returned product including shipping , upon completion of our return process. You will be required to complete our product return form which will also provide helpful instructions for your return.
All returned merchandise must be in original condition, and must include the original factory box UPC bar codes and serial numbers must be intact and factory packaging e. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed. It is important to save the tracking information and to properly insure all merchandise being returned to Sonic Electronix.
Return Exceptions Although our return policy is quite flexible on most items, there are some exceptions, as written below: Any product not purchased from Sonic Electronix Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product Any product from which the UPC code has been removed from its packaging Any product that exhibits physical damage or abuse Any product for which you have submitted a mail-in rebate Products that are not eligible for return for any of the above reason s will be sent back to you at your cost and expense.
We will make every attempt to process and ship all items within 2 business days of your cleared payment. Following order processing, please allow proper time for delivery. UPS Ground shipments arrive within business days.
We will update your eBay record with tracking information and send an e-mail confirming shipment. If 3 business days have passed since you sent payment and you do not receive an update through eBay or a tracking number via e-mail, please contact us immediately through eBay.
International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges. If you need checkout assistance, please contact us during our business hours through eBay. Warranty Information Sonic Electronix Return and Warranty Policy Refunds are available within 60 days of the original date of purchase.
If you select to exchange your item, and the returned item is still factory sealed, there will be no restocking fee assessed. Please refer to the manufacturer if you are outside of the original 60 from purchase and need repair.
Policies for US and Canadian Customers
This type of system uses a small chip imbedded in the ignition key, called a transponder, to transmit a very low powered RF signal. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as
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Return for refund within: 30 days Return for replacement within: 30 days Standard Return Policy Overview You may return merchandise purchased from Sonic Electronix for a refund or a replacement, provided that the procedures and requirements are followed. All returns require a return merchandise authorization RMA number. An RMA number must be issued within 30 calendar days after the date of purchase. An RMA number is valid for 14 calendar days after it is issued.