We are also committed to environmental stewardship and properly recycling all components that we handle or sell through our EBay store. To help us achieve these goals please ensure that you return any non-working or defective electronics back to Red-Door-Tech at no cost to you. If you prefer you may also feel free to recycle such materials to any local R2 or e-Stewards certified recycler. We reserve the right to combine purchases for shipping purposes. If you require upgraded shipping please contact us and we can quote you upgraded pricing or use your FedEx or UPS shipping account. Please make sure your paypal shipping address is correct.
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Please be aware all of our photos are stock photos, if you need a particular version or firmware revision please contact us before purchasing to ensure we have it in stock. This not only ensures data is completely wiped and privacy is protected, but also ensures that the data area and the mechanics of each and every drive we ship is sound. Please check the compatibility of products before purchasing.
Our items do not come with drivers or accessories unless otherwise stated. Everything is fully tested unless otherwise stated. All payments must be clear before we will despatch any goods. If payment is not made within 5 days we will open a case to cancel the transaction. If you cannot make payment immediately please contact us so we can make arrangements. Collection in person is welcome and free from our trade counter. However please contact us before arrival so we can get the goods ready for you.
We aim to ship goods the same day excluding weekends if ordered before 3pm or 1pm for courier deliveries including next day. Orders placed after 3pm on Friday will be despatched on Monday. International deliveries can take a while to arrive. Please check your tracking number using the couriers website as appropriate.
However if you do have any problems please feel free to contact us. We only offer signed for postal services. This is for both our protection and yours. Please note we will not put false details on customs labels or mark items as gifts so please do not ask. We offer a 3 month RTB warranty on all of our goods unless otherwise stated. Warranty excludes items listed as spares and repairs, or for parts not working.
Please contact us before returning any goods to receive free technical support and register for an RMA code. Any item returned without having an RMA will be refused by reception. Any accepted returns must be returned in original packaging within two weeks of the RMA being agreed. There is a reason we use quality boxes and anti-static bags. Please ensure items are returned in these if applicable. All returns will be tested and checked for our warranty markings. Please contact us before opening a case with eBay.
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